Best Western Plus – Osoyoos

Best Western Hotel, a renowned hospitality brand, aimed to boost local tourism and attract more visitors to its Osoyoos destination through a strategic digital marketing campaign. Focusing on performance marketing, including PPC and paid social media campaigns, along with content marketing and website optimization, the objective was to increase visibility among local travelers, drive bookings, and enhance guest engagement. By leveraging data-driven insights and personalized marketing tactics, Best Western sought to position itself as the preferred choice for travelers exploring the scenic beauty and unique offerings of Osoyoos, BC.

The Challenge
01 // Business Goal

The Challenge

1. Increase Bookings from Local Tourists: Drive a significant increase in bookings from local tourists by effectively targeting potential guests within British Columbia and neighboring regions. Overcome the challenge of attracting travelers who are looking for short, regional getaways amidst a competitive hospitality market.

2. Enhance Visibility Among Local and Regional Travelers: Improve digital visibility of Best Western’s Osoyoos location to capture the interest of local and regional travelers. Address the challenge of standing out in a crowded digital landscape and reaching audiences who are increasingly turning to online platforms to plan their travel.

3. Optimize Digital Marketing Efforts for High Conversion Rates: Increase conversion rates from digital marketing activities, including PPC and paid social campaigns, by refining targeting, ad creatives, and landing pages. Overcome the challenge of converting online traffic into confirmed hotel bookings, maximizing the return on marketing investment.

4. Promote Osoyoos as a Premier Local Destination: Build awareness of Osoyoos as a unique local tourism destination, highlighting its natural beauty, recreational activities, and attractions. Address the challenge of educating potential visitors about the benefits of choosing Osoyoos for their next getaway.

5. Maximize Marketing Spend Efficiency: Efficiently allocate digital marketing budgets across multiple channels to achieve cost-effective customer acquisition. Focus on reducing the cost-per-click (CPC) and cost-per-acquisition (CPA) while maintaining high booking volume and guest satisfaction.

6. Strengthen Brand Loyalty and Repeat Bookings: Foster brand loyalty and encourage repeat bookings by delivering a seamless online experience and personalized content. Overcome the challenge of retaining guests and converting first-time visitors into loyal customers through targeted engagement strategies.

02 // Strategy

The Solution

1. PPC Campaigns on Google Ads:

Tactics

Targeted Keyword Strategy for Local Searches: Developed PPC campaigns focusing on high-intent keywords such as “hotels in Osoyoos,” “Osoyoos weekend getaway,” and “best hotels near Osoyoos attractions.” These ads aimed to capture local travelers searching for accommodations, driving them to optimized booking pages for immediate reservations.

Geotargeted Ads to Reach Nearby Travelers: Implemented geotargeted PPC campaigns to focus on travelers within British Columbia and neighboring regions who are looking for nearby vacation destinations. Tailored ad copy emphasized the convenience of a local getaway to Osoyoos, highlighting unique hotel amenities and proximity to popular attractions.

Dynamic Search Ads for Broader Reach: Utilized Dynamic Search Ads (DSA) to automatically match ad copy with relevant user searches based on website content. This approach expanded reach and ensured Best Western appeared in a broader range of relevant search results, increasing visibility among potential guests.

Smart Bidding Strategies for Cost Efficiency: Leveraged smart bidding strategies, such as Target ROAS (Return on Ad Spend) and Maximize Clicks, to optimize bids dynamically. This ensured cost-effective ad spend, focusing on high-converting keywords and driving maximum ROI from PPC efforts.

2. Paid Social Media Advertising:

Tactics

Targeted Social Media Campaigns for Local Engagement: Ran paid social media campaigns on platforms like Facebook and Instagram, focusing on demographics such as local families, couples, and solo travelers interested in short getaways. Used visually engaging content, including photos and videos of the hotel and nearby attractions, to capture attention and drive bookings.

Carousel Ads to Highlight Hotel Features and Local Attractions: Employed carousel ads to showcase various aspects of the Best Western Hotel in Osoyoos, such as room types, on-site amenities, and nearby recreational activities. This format allowed potential guests to explore multiple features in a single ad, encouraging them to consider a stay.

Lookalike Audiences to Expand Reach: Leveraged lookalike audiences based on existing customer profiles to reach new potential guests with similar interests and behaviors. Tailored ads emphasized the unique benefits of staying at Best Western Osoyoos, such as its prime location and exceptional service.

Retargeting Campaigns to Re-Engage Interested Visitors: Implemented retargeting campaigns to reach users who visited the hotel’s website but did not complete a booking. Dynamic ads featuring special offers, discounts for local residents, and limited-time promotions were used to re-engage these visitors and encourage them to book a stay.

3. Content Marketing and SEO Optimization:

Tactics

SEO-Optimized Blog Content to Drive Organic Traffic: Developed SEO-friendly blog posts highlighting Osoyoos as a prime local destination, featuring topics such as “Top Things to Do in Osoyoos,” “The Ultimate Guide to a Weekend in Osoyoos,” and “Family-Friendly Activities Near Best Western Osoyoos.” These posts aimed to attract organic traffic from travelers searching for local tourism information.

Local SEO Enhancements for Higher Search Visibility: Optimized website content with local SEO techniques, including geo-specific keywords, meta descriptions, and alt tags focused on Osoyoos. This strategy increased the hotel’s visibility in local search results, driving more organic traffic from nearby travelers.

Video Content to Showcase the Destination and Hotel Experience: Created engaging video content highlighting the natural beauty of Osoyoos, hotel amenities, and guest experiences. These videos were distributed through social media channels and the hotel’s website to enhance engagement and attract bookings.

4. Conversion Rate Optimization (CRO):

Tactics

A/B Testing for Continuous Improvement: Conducted A/B testing on landing page elements such as headlines, CTAs, images, and booking forms to determine the most effective combinations for maximizing conversions. Data from these tests informed ongoing optimizations to improve user experience and booking rates.

Simplified Booking Process for Seamless User Experience: Streamlined the online booking process by reducing the number of steps required to complete a reservation. Enhanced usability features, such as clear progress indicators, auto-fill options, and guest reviews, were implemented to reduce friction and increase completed bookings.

Personalized Landing Pages for Different Audience Segments: Developed personalized landing pages tailored to different audience segments, such as families, couples, and business travelers. These pages featured relevant content, testimonials, and special offers to enhance engagement and encourage bookings.

5. Enhanced Email Marketing Campaigns for Customer Retention and Engagement:

Tactics

Automated Email Drip Campaigns for Lead Nurturing: Implemented automated drip campaigns to nurture leads who showed interest in the Osoyoos location but did not book immediately. These campaigns included welcome series, destination guides, and exclusive offers to keep potential guests engaged.

Promotional Campaigns to Drive Repeat Bookings: Developed email campaigns promoting special offers, seasonal packages, and loyalty rewards to encourage repeat visits. These campaigns aimed to increase guest retention and foster long-term relationships with local travelers.

Targeted Follow-Up Emails for Abandoned Bookings: Sent targeted follow-up emails to users who abandoned the booking process, offering exclusive discounts or incentives to complete their reservation. This strategy aimed to recover lost bookings and improve overall conversion rates.

6. Real-Time Analytics and Performance Monitoring:

Tactics

Integration of Google Analytics 4 (GA4) and CRM Systems: Integrated Google Analytics 4 with the hotel’s CRM system to track user behavior, monitor key performance indicators (KPIs), and analyze the effectiveness of digital marketing efforts. This integration enabled real-time reporting and agile decision-making.

Custom Dashboards for Performance Tracking: Created custom dashboards using Google Data Studio to visualize metrics such as click-through rates (CTR), conversion rates, cost-per-click (CPC), and customer acquisition cost (CAC). These dashboards provided a centralized view of performance across channels, facilitating strategic adjustments.

Data-Driven Budget Allocation for Optimized Spend: Leveraged data insights from PPC and social media campaigns to dynamically allocate budgets towards high-performing ads and audience segments. This approach ensured that marketing spend was focused on driving the highest possible ROI.

03 // Statistics

The Results

1. PPC Campaigns on Google Ads:

Results

55% Increase in Online Bookings: Targeted PPC campaigns focusing on high-intent keywords resulted in a 55% increase in online bookings for the Osoyoos location, effectively capturing local travelers actively searching for nearby accommodations.

Achieved Cost-Per-Lead (CPL) of Under $20: Optimized bidding strategies and geotargeted ads led to a CPL of under $20, ensuring cost-effective acquisition of new guests and maximizing the return on ad spend.

40% Improvement in Click-Through Rates (CTR): Advanced keyword targeting and dynamic ad placements improved CTR by 40%, driving more qualified traffic to Best Western’s optimized booking pages and enhancing engagement with potential customers.

2. Paid Social Media Advertising:

Results

65% Growth in Social Media-Driven Bookings: Paid social media campaigns on Facebook, Instagram, and Pinterest generated a 65% increase in bookings directly attributed to social channels, successfully engaging local families, couples, and tourists interested in short getaways.

45% Higher Engagement Rates on Social Ads: Engaging ad creatives, including carousel and video ads, led to a 45% increase in engagement rates, with more users interacting with ads, clicking through to booking pages, and completing reservations.

Achieved Cost-Per-Acquisition (CPA) of $35: Through effective use of targeting, lookalike audiences, and retargeting strategies, Best Western Hotel maintained a CPA of $35, significantly below the industry benchmark, contributing to a cost-efficient acquisition of new customers.

3. Content Marketing and SEO Optimization:

Results

50% Increase in Organic Traffic to Website: SEO-optimized blog posts and local SEO enhancements led to a 50% increase in organic traffic to Best Western’s website, attracting more visitors searching for information about Osoyoos and local accommodations.

35% Improvement in Search Engine Rankings for Key Terms: Optimized content and SEO strategies boosted the hotel’s search engine rankings for high-value keywords related to Osoyoos tourism and accommodations, increasing visibility and driving more organic traffic.

30% Increase in Average Time on Site: Engaging content, including videos and blog posts, resulted in a 30% increase in the average time visitors spent on the website, indicating higher engagement and interest in the hotel’s offerings.

4. Conversion Rate Optimization (CRO):

Results

40% Increase in Conversion Rates on Booking Pages: CRO efforts, including A/B testing and a simplified booking process, resulted in a 40% increase in conversion rates on booking pages, effectively turning more visitors into confirmed bookings.

25% Reduction in Bounce Rates on Key Landing Pages: Improved landing page design and personalized content reduced bounce rates by 25%, encouraging more visitors to stay on the site and explore the hotel’s services and packages.

20% Increase in Completed Bookings from Personalized Landing Pages: Personalized landing pages tailored to different audience segments led to a 20% increase in completed bookings, enhancing user experience and engagement.

5. Email Marketing Campaigns for Customer Retention and Engagement:

Results

50% Increase in Repeat Bookings from Email Campaigns: Automated drip campaigns and targeted follow-ups resulted in a 50% increase in repeat bookings, effectively nurturing high-value clients and encouraging loyalty among returning guests.

35% Improvement in Email Open Rates and Click-Through Rates (CTR): Promotional and personalized email campaigns led to a 35% improvement in email open rates and CTR, driving more traffic back to the website to book services.

25% Higher Conversion Rates from Abandoned Booking Follow-Up Emails: Targeted emails to users who abandoned the booking process achieved a 25% higher conversion rate, successfully recovering lost bookings and increasing overall sales.

6. Enhanced Analytics and Real-Time Performance Monitoring:

Results

30% Faster Decision-Making Through Real-Time Analytics: Integration of Google Analytics 4 and CRM tools enabled real-time performance monitoring, leading to faster decision-making and more agile campaign adjustments.

15% Increase in Budget Efficiency: Data-driven budget allocation based on real-time insights improved budget efficiency by 15%, ensuring that marketing spend was focused on the most effective channels and strategies.

Significant Improvement in Overall Campaign Performance: The enhanced analytics and reporting capabilities facilitated continuous optimization, contributing to sustained growth in bookings and higher overall campaign performance.

7. Overall Campaign Impact:

Results

Achieved Overall Cost-Per-Lead (CPL) of Under $20 Across All Channels: The integrated digital marketing strategy effectively maintained a CPL of under $20, demonstrating cost-efficient guest acquisition across all digital platforms.

Achieved Overall Cost-Per-Acquisition (CPA) of $35: Strategic optimization of digital marketing efforts resulted in a CPA of $35, aligning with budget targets and maximizing the impact of marketing investments.

Substantial Growth in Local Bookings and Customer Retention: The comprehensive strategy led to substantial growth in local bookings and enhanced customer retention, reinforcing Best Western Hotel’s position as a preferred choice for travelers visiting Osoyoos.

Checklists

Explore My Essential Growth Marketing Resources

Here’s a collection of my insights on growth and marketing tailored for SaaS, B2B, eComm and DTC. Dive in, explore, and share your feedback! 😊

 
Back