Cellulant

Cellulant Ting is a cutting-edge mobile app designed to provide seamless and innovative payment solutions for businesses across Africa. The performance marketing strategy focused on B2B lead generation and driving app downloads among business users. This was achieved through highly targeted PPC campaigns and LinkedIn ads, optimized to maximize visibility and conversion rates within the B2B market.

The Challenge
01 // Business Goal

The Challenge

1. Drive App Downloads in the B2B Segment: Increase app downloads specifically among business users by utilizing highly targeted PPC campaigns on Google Ads, Apple Search Ads, and LinkedIn. Focus on reaching decision-makers and professionals within businesses that would benefit from advanced payment solutions.

2. Generate High-Quality B2B Leads: Expand Cellulant Ting’s presence within the B2B market by attracting qualified leads across multiple industries. Use LinkedIn advertising and content marketing strategies to engage with potential business clients across various sectors, particularly in new and emerging markets.

3. Optimize B2B Customer Acquisition Costs: Improve the efficiency of marketing spend to achieve a high return on investment (ROI) in the B2B segment while reducing the cost-per-lead (CPL) and cost-per-install (CPI). Focus on optimizing ad creatives, targeting, and bidding strategies across digital channels.

4. Increase User Retention and Engagement: Enhance user retention by focusing on business customers who regularly utilize the app for payment processing. Use personalized messaging, in-app engagement strategies, and CRM tools to foster long-term relationships and encourage frequent app usage among business clients.

02 // Strategy

The Solution

1. LinkedIn Sponsored Content Campaigns:

Tactics

High-Impact Visuals and Storytelling: Designed compelling visuals and ad creatives that not only highlight the technical advantages of Cellulant Ting’s payment solutions but also tell a story of innovation and reliability. Leveraged carousel ads to walk potential clients through a step-by-step journey of how the app simplifies business payments.

Thought Leadership Positioning: Created a series of sponsored posts featuring industry insights and trends in digital payments, positioning Cellulant Ting as a thought leader. Included expert commentary and data-driven insights to build credibility and foster trust among target business professionals.

Interactive Polls and Surveys: Engaged LinkedIn users with interactive content, such as polls and surveys, to gather insights on their payment challenges and preferences. Used this data to refine targeting and personalize follow-up ad campaigns, increasing relevancy and engagement rates.

2. Google Ads Search and Display Campaigns:

Tactics

Dynamic Search Ads with Advanced Keyword Targeting: Deployed dynamic search ads with a focus on high-intent, B2B-specific keywords like “enterprise payment solutions” and “digital payment processing for businesses.” Continuously refined keyword lists based on search term reports and emerging trends to stay ahead of the competition.

Custom Intent Audiences: Built custom intent audiences on Google Display Network to reach users who recently searched for or visited websites related to payment solutions, fintech, and business management tools. Crafted tailored display ads that speak directly to their current needs and challenges.

Geo-Targeted Campaigns for Emerging Markets: Launched geo-targeted campaigns focusing on key African markets with growing digital economies, such as Nigeria, Kenya, and South Africa. Adapted ad messaging and creatives to align with local business cultures and preferences, enhancing relevance and increasing conversion rates.

3. Account-Based Marketing (ABM) on LinkedIn:

Tactics

Custom Content and Ad Creatives for Target Accounts: Developed personalized content and ad creatives for specific high-value accounts within industries like e-commerce, retail, and logistics. Highlighted use cases and testimonials from similar companies, demonstrating how Cellulant Ting’s payment solutions can solve their specific problems.

LinkedIn InMail and Connection Requests: Engaged decision-makers through personalized LinkedIn InMail campaigns and strategic connection requests. Provided valuable content, such as whitepapers or case studies, directly addressing their industry pain points, fostering a sense of exclusivity and personal touch.

Data-Driven Account Segmentation: Leveraged LinkedIn’s robust analytics to segment target accounts based on engagement levels, industry influence, and readiness to adopt digital payment solutions. Prioritized outreach to accounts with the highest propensity to convert, ensuring efficient use of resources.

4. User Engagement and Retargeting Strategy:

Tactics

Sequential Retargeting: Implemented a sequential retargeting strategy that moves prospects down the funnel through a series of progressively engaging ads. Started with awareness-focused ads, followed by consideration stage content like demos or tutorials, and culminated with conversion-focused offers such as limited-time discounts.

Personalized Dynamic Ads: Used dynamic ad formats on both Google Ads and LinkedIn to serve personalized content based on previous interactions. Ads dynamically changed based on user behavior, such as the specific payment solutions they viewed, increasing relevancy and encouraging conversions.

Cross-Platform Retargeting Synergy: Created a cohesive retargeting strategy that integrates LinkedIn and Google Ads retargeting efforts. Ensured consistent messaging and visual identity across platforms, reinforcing brand recognition and increasing the likelihood of conversion.

5. Continuous Campaign Optimization and Analytics:

Tactics

Real-Time Performance Monitoring: Set up a real-time dashboard integrating AppsFlyer, Mixpanel, and Google Analytics to monitor key performance indicators (KPIs) such as click-through rates (CTR), cost-per-install (CPI), and customer lifetime value (CLV). Enabled agile decision-making and rapid response to underperforming campaigns.

A/B Testing and Multivariate Experiments: Conducted continuous A/B testing and multivariate experiments on ad creatives, landing pages, and audience segments. Analyzed results to identify the most effective combinations and scaled successful variants to maximize ROI.

Machine Learning-Driven Bid Optimization: Leveraged machine learning algorithms to automate bid adjustments based on real-time data. Used predictive analytics to forecast performance trends and dynamically allocate budgets towards high-converting campaigns, ensuring efficient use of marketing spend.

03 // Statistics

The Results

1. LinkedIn Sponsored Content Campaigns:

Results

40% Increase in Engagement Rates: The use of high-impact visuals and storytelling in sponsored content led to a 40% increase in engagement rates among targeted business professionals, significantly boosting brand awareness and interest in the app.

30% Growth in High-Quality Leads: Thought leadership content and interactive polls drove a 30% growth in high-quality leads, with a notable increase in form submissions from finance managers and CFOs actively seeking payment solutions.

Enhanced Brand Perception: Positioning Cellulant Ting as a thought leader through informative content and expert insights improved brand perception, as evidenced by a 25% increase in positive brand sentiment and follower growth on LinkedIn.

2. Google Ads Search and Display Campaigns:

Results

•45% Increase in App Downloads from High-Intent Searches: Optimized Google Search ads targeting high-intent, B2B-specific keywords resulted in a 50% increase in app downloads from business users actively searching for digital payment solutions.

200% Increase in Impressions in Emerging Markets: Geo-targeted campaigns focusing on key African markets achieved a 200% increase in impressions and a 75% boost in click-through rates (CTR), driving substantial app adoption in emerging digital economies.

25% Reduction in Cost-Per-Install (CPI): Efficient use of custom intent audiences and tailored ad creatives on the Display Network reduced CPI by 25%, allowing for a more cost-effective acquisition of business users.

3. Account-Based Marketing (ABM) on LinkedIn:

Results

60% Higher Conversion Rate Among Target Accounts: Personalized outreach and tailored content for high-value accounts led to a 60% higher conversion rate compared to generic campaigns, significantly increasing the number of qualified business users.

Doubling of InMail Response Rates: Targeted InMail campaigns achieved a doubling of response rates, with decision-makers expressing interest in learning more about Cellulant Ting’s solutions and attending scheduled product demos.

40% Increase in Pipeline Value: The data-driven segmentation and prioritization of target accounts led to a 40% increase in the pipeline value, with several high-profile clients initiating discussions for long-term contracts.

4. User Engagement and Retargeting Strategy:

Results

35% Increase in Retargeting Conversions: Sequential retargeting and personalized dynamic ads resulted in a 35% increase in conversions from retargeted users, effectively turning previous website visitors into app users.

50% Improvement in Retention Rates: Cross-platform retargeting synergy and personalized engagement strategies improved retention rates by 50%, with more business users consistently utilizing the app’s payment features.

Higher Lifetime Value (LTV): Increased user engagement and retention efforts led to a notable increase in customer lifetime value, with frequent app users showing a 45% higher LTV compared to non-engaged users.

5. Continuous Campaign Optimization and Analytics:

Results

30% Increase in ROI: Real-time performance monitoring and continuous optimization efforts, including A/B testing and machine learning-driven bid adjustments, resulted in a 30% increase in overall ROI for marketing campaigns.

Significant Improvement in Ad Performance: Enhanced data analytics and performance tracking enabled rapid identification and scaling of successful ad variants, resulting in a 25% increase in CTR and a 20% reduction in cost-per-click (CPC) across campaigns.

Agile Marketing Approach: The use of real-time dashboards and predictive analytics allowed for an agile marketing approach, quickly adapting to market trends and optimizing spend, which contributed to sustained growth in app downloads and user engagement.

Collaboration

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